Privacy Policy

CONFIDENTIALITY AND PRIVACY POLICY

To make the text easier to read, we've used the masculine gender as the neutral gender.

CONFIDENTIALITY AND SAFEGUARDING PERSONAL INFORMATION

At Geska Assurances et Conseils, we are committed to protecting and preserving the confidentiality of the personal information of our customers, prospects and partners. Our Privacy Policy sets out the rules governing the collection, protection, use and disclosure of personal information. All our employees are bound by this policy in the performance of their roles at Geska Assurances et Conseils.

At Geska Assurances et Conseils, we collect personal information in compliance with the law. We are subject to federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Canada Anti-Spam Act (C-28) and the Act respecting the protection of personal information in the private sector. We are firmly committed to protecting the information that our customers, prospects and partners entrust to us, and to taking the necessary measures to ensure that their rights are respected.

In addition, our company and its property and casualty insurance representatives have an obligation of confidentiality under their code of ethics.

Geska Assurances et Conseils collects personal information in particular for the following reasons :

• In order to be able to communicate with you and to allow the evaluation and pricing of risks that will enable the issue, modification or renewal of insurance policies.
• To meet your insurance needs and answer any questions you may have about your personal or business situation.
• Accompany you through the claims settlement process and help you settle with the claims adjuster assigned to your file by the insurer.
• To detect and prevent fraud.
• To analyze our financial results, compile statistics, perform administrative tasks such as accounting, IT systems management, etc.
• To conduct modeling activities related to marketing and risk assessment.
• To provide reports to regulatory and other industry bodies.
• To promote Geska Assurances et Conseils and its products and services to customers, prospects and partners.
• The information collected is used to train our employees and ensure quality control.

We are committed to ensuring that personal information collected about our customers is used only for the purposes for which it was intended.

RESPONSIBLE FOR POLICY APPLICATION

How to reach him :

Mr Gérald Charest, Président

By telephone: 514-373-8141 ext. 222

By e-mail: gcharest@geska.ca

By mail : Attention Gérald Charest, 5025 boulevard Lapinière, Suite 5080, Brossard, QC, J4Z 0N5

In this capacity, the person in charge is responsible for training the firm's employees and representatives on this policy, and ensuring that they apply its contents.

In accordance with the law, the person in charge is responsible for creating, maintaining and updating a register of confidentiality incidents. Upon request by the Commission d'accès à l'information, a declaration of this register is sent to the Commission.

DEFINITION OF PERSONAL INFORMATIONS

"Personal Information" means any information about an identifiable individual, including race, criminal record, employment and financial history, but does not include the name and title of an employee of a company or organization, the address or telephone number of their employer. The law applies exclusively to information collected, used or disclosed in the course of commercial activities.

FILE INFORMATIONS

We try to the best of our ability to keep the information in our files accurate, complete and up-to-date. If an individual wishes to obtain a copy of their personal file, they must contact the Privacy Officer. If an error is found in the file, we will correct it as quickly as possible.

SUBMISSIONS CONFIDENTALITY

TELEPHONE SUBMISSION :

During telephone interaction with customers (or prospects) to establish their needs, a quote, a service offer or an insurance contract :

• It is understood that our interlocutor gives his consent to the collection, retention, use and disclosure of his personal information for the following purposes ;
• It is also understood that the latter has received the consent of all persons interested or mentioned in the tender or insurance contract that involves it ;
• If the quotation or insurance contract concerns an individual other than the interlocutor, the broker must at all times ensure that the consent of the individual concerned is obtained directly, in compliance with the Act respecting the protection of personal information in the private sector.

Telephone conversations may be recorded or listened to for training and customer service quality control purposes.

As for the use of the information obtained, it is understood that it will be shared with the various insurers during the quote process and for the duration of your insurance contract, if applicable.

ONLINE SUBMISSION :

When a customer (or prospect) fills out a quote form through Geska.ca for different products :

• He agrees to be contacted by a Geska broker for the purpose of discussing his file, providing him with the requested quote and promoting Geska's products and services ;
• He consents to Geska using his personal information to determine his needs and provide a quote for the product requested.

PERSONAL DATA PROTECTION POLICY

We are committed to protecting the privacy of the users of this site. Below you will find an explanation of the procedure used to process information relating to visitors to the site.

Some data is collected automatically when you visit the site, as your Internet address must be recognized by the server. We may use this information to monitor and analyze the use of certain parts of our site. The "cookies" used serve to improve website performance and collect the following data :

• Name ;
• E-mail address ;
• Phone number ;
• Language preferences ;
• Pages visited on the website ;
• Login information ;
• Search history ;
• Other personal data that users enter via the website form and complaints questionnaire.

We undertake not to disclose without your consent any personal data we collect about you when you visit this site to any third party outside Geska Assurances et Conseils and the operator of this site.

Third-party sites are not covered by this privacy policy.

INTERNATIONAL TRANSFERS OF PERSONAL DATA

Because the Internet is a global technology, if you visit this site from outside Canada, your visit may result in the sharing of personal information internationally. By visiting this site and communicating with us electronically, you consent to such sharing.